Imagine you've found the perfect seats but you can't get a hold of your friend? The theater's box office can hold seats for you for a limited time. After the time allotted expires, the system will release the seats automatically.
Why would I use this feature? You don't have to; however, it is an additional service that can be offered to your patrons. It makes them feel important to your organization and more likely to return.
This feature can also be used to hold seats for sale at a later time. Want to make sure you have at-the-door tickets available? This is the feature for you.